Configuring a communication type To configure a type of communication, for example email, telephone number, etc., do the following: In the Module menu, click CRM. In the Menu bar, click Configuration. In the Submenu, click Communication Type. Click . Fill in the following fields: Field Task Code Fill in a short description of the name, for example NM Name Fill in the description in full, for example Name Select a type of Media from the drop-down menu. Toggle the Status button to (de)activate the configuration. Click Save. Assign a communication type to an external party in the CRM module.