iTOS facilitates effortless customer communication
Automation is key to maximizing time and efficiency. This begins with the internal use of systems like ERP, TMS, YMS, WMS, and O2C. However, by digitizing customer communication as well, you can unlock even greater efficiencies. Alongside its well-known capabilities for optimizing warehouses and terminals, iTOS software provides several features to enhance communication.
Developed by iOnLogistics, iTOS is an order-to-cash software solution tailored to the unique requirements of 3PL/4PL shippers and terminal operators. It doesn’t just focus on operational efficiency and automation but also offers a range of tools designed to streamline communication with your customers, thereby enhancing the service you provide.
Automated order communication
Logistics providers handle operations for both small and large clients, with larger clients often placing numerous orders weekly. Many of these companies already have systems in place to streamline their processes. In such cases, integrating iTOS with the customer’s system via an EDI connection can be highly beneficial. This integration allows for automatic order processing, eliminating the need for manual input and reducing the reliance on confirmation emails.
Order status updates and notifications
iTOS enables continuous updates on order status for all involved parties. Customers can select when they want to receive email notifications—whether at the creation of the order, during execution, or upon completion. This flexibility allows you to cater to the varying needs of each customer, whether they prefer detailed updates or a general overview. iTOS is adaptable to both.
Customer portal for direct access
For even more streamlined communication, you can offer your customers access to a portal where they can view their inventory and monitor orders in real time, bypassing the need for constant phone or email interactions. The specific data and how it’s presented can be customized to meet the preferences of each customer. iTOS allows you to configure these settings to ensure you meet every customer’s unique requirements.
Versatile reporting tools
iTOS also excels in reporting capabilities. The integrated Flexmonster web reporting tool enables you to create customized reports tailored to your needs. It pulls data on various aspects such as loads, unloadings, stock, and transport from the entered orders. With customizable filters, you can generate reports that provide exactly the information you need, in the format you prefer—whether in Power BI or as graphical representations. This targeted communication is something your customers will greatly appreciate.
Are you interested in discovering more about how iTOS can automate and improve communication with your customers? Or perhaps you’re considering whether an investment in an EDI connection would benefit your business? Our experts are here to provide you with the guidance you need.
